The best and fastest way to get more information on accessing Janssen investigational medicines is to have your doctor call Janssen Medical Information at 1-800-Janssen or email us at [email protected]. Physicians outside of the U.S. should contact the Janssen office in their country.
Trained professionals are available at this toll-free number who can talk with doctors and know how to get the information needed to help with the process. As mentioned, if you are not eligible for clinical trials or expanded access programs, Janssen Medical Information may be able to help you identify alternate options. Each call is answered by a live operator, and each case is evaluated individually. Our Medical Information staff members are trained professionals; however, they cannot make specific recommendations about a patient's treatment.
Sometimes, loved ones will reach out to multiple people at Janssen requesting access to an investigational medicine. This can actually delay the process. Any request received still needs to be handled by trained Medical Information staff directly.
Procedures for submitting pre-approval access requests are listed in Janssen’s Policy for Evaluating and Responding to Pre-approval Access Requests for Investigational Medicines.