Contact us

Head Office - general enquiries:

Johnson & Johnson Innovative Medicine (Janssen-Cilag Pty Ltd) Australia and New Zealand
Address: 1-5 Khartoum Rd, Macquarie Park, NSW 2113, Australia
Phone: 1800 226 334 / +61 (0) 2 9815 3333
Fax: +61 (2) 9815 3300

Customer Service - for wholesaler or pharmacy enquiries related to Johnson & Johnson medicines:

Phone: 1800 226 334 / +61 (0) 2 9815 3333
Fax: 1800 202 388

Medical Information - for enquiries related to Johnson & Johnson medicines:

Information for Healthcare Professionals

Australian Healthcare Professionals can obtain Medical Information about Janssen/Johnson & Johnson medicines Janssen Pro . This information is not intended for promotional purposes nor for medical advice.

For Healthcare Professionals Only - Stability Evaluations and Product Quality Complaints

If you are enquiring about a temperature excursion or wanting to report a potential product quality issue of a Johnson & Johnson product, you can now submit it through Janssen Pro .

• Click HERE to request a stability evaluation for Johnson & Johnson products that have undergone a temperature breach.
• Click HERE to report a potential product quality issue or complaint related to a Johnson & Johnson product.
  

For Healthcare Professionals, Patients and Consumers

Please provide your full contact details (your name and contact number including country and area code) and the name of the Johnson & Johnson medicine you are enquiring about to enable a timely response.

Phone: 1800 226 334 / +61 2 9815 3333
Fax: +61 2 9888 9715
Email: medinfo@janau.jnj.com

Adverse Event Reporting:

You may report an adverse event related to a Johnson & Johnson medicine via email at localsafetyanz@its.jnj.com or call 1800 226 334 / +61 2 9815 3333.

Media Enquiries:

Accredited journalists can contact the Johnson & Johnson Innovative Medicine Australia media team via media@its.jnj.com. Please note that this email address is intended for journalists with specific enquiries. Unfortunately, we are unable to respond to any non-media enquiries sent to this address.

We will use your collected personal information to reply to your inquiry, for administering our database for safety and quality monitoring. We also collect your personal information to help us to understand you and your practice better, along with other information we collect from your interactions with us and from external sources like government and information brokers. This allows us to provide you with more relevant and useful information and better manage our relationship with you.

We may also collect, use and disclose information as described in our Privacy Policy, which includes information about how you can request access to or correction of your personal information, opt out of services or communications, or make a privacy complaint.